ye55 Privacy Policy

1. Who We Are (Data Controller)

1.1 The ye55 platform, accessible at ye55.one, is operated by the ye55 operating entity (hereinafter "ye55", "we", "us", "our"), a licensed online gaming operator holding international gaming authority licensing.

1.2 For the purposes of data protection law, ye55 is the data controller in respect of personal data collected through the Platform. As data controller, ye55 determines the purposes and means by which personal data is processed.

1.3 If you have any questions regarding data processing at ye55, you may contact us at [email protected] (plain text — not a clickable link).

2. Personal Data We Collect

ye55 collects the following categories of personal data in connection with your use of the Platform:

2.2 ye55 does not collect or store full payment card numbers. Where card payments are facilitated, card data is handled directly by our payment service providers in accordance with PCI DSS standards.

3. How We Collect Your Data

ye55 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, using responsible gaming tools, or contacting support.
• Automated collection: Technical data automatically gathered when you access the Platform, including via cookies, server logs, and analytics tools. See Section 9 (Cookies) for detail.
• Third-party sources: Identity verification and KYC data may be cross-checked against third-party identity verification providers and anti-fraud databases as required by our licensing obligations.
• Payment providers: Transaction confirmation and payment status data from ye55's integrated payment providers, including TnG eWallet, Boost, DuitNow, and FPX-connected banks.

4. Legal Basis for Processing

ye55 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account management, payment processing, game access, and dispute resolution.
• Legal obligation: Processing required to comply with licensing conditions, anti-money laundering regulations, age verification requirements, and any other applicable legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental rights and interests.
• Consent: Where we rely on consent for processing (e.g., certain marketing communications), you have the right to withdraw consent at any time without affecting prior processing.

5. How We Use Your Data

ye55 uses collected personal data for the following purposes:

• Creating and managing your ye55 account, including identity verification and KYC compliance.
• Processing deposits, withdrawals, and other financial transactions in MYR via supported payment methods.
• Providing access to and personalising your experience across the ye55 game library, sportsbook, and platform features.
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited conduct.
• Administering responsible gaming tools, including monitoring for indicators of problem gambling behaviour where this is required by our licensing conditions.
• Communicating with you about account status, transaction confirmations, security alerts, and platform updates.
• Responding to support queries, complaints, and dispute submissions.
• Complying with regulatory reporting obligations under international gaming authority licensing.
• Improving the Platform through aggregated, anonymised analytics — no individual player is identified in this process.

5.2 ye55 does not use your personal data for profiling that produces legal or similarly significant effects, beyond what is required for responsible gaming monitoring as mandated by our licensing authority.

6. Data Sharing and Third Parties

6.1 ye55 does not sell personal data to third parties. Data is shared only in the following circumstances and with the following categories of recipient:

• Payment service providers: TnG eWallet, Boost, GrabPay, DuitNow, FPX-connected banks, and other payment facilitators — to process financial transactions only. Each provider is subject to their own data protection obligations.
• Identity verification and KYC providers: Third-party providers used to verify player identity and comply with age verification and AML requirements under licensing conditions.
• Game software providers: Providers whose games are integrated into the ye55 Platform (e.g., live dealer studios, slots providers) may receive session data necessary to deliver the game service.
• Regulatory and law enforcement authorities: Where ye55 is required by law, licensing obligation, court order, or regulatory direction to disclose personal data.
• Professional advisers: Legal, audit, and compliance advisers where strictly necessary and under binding confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of the Platform or its operating entity, personal data may be transferred to the successor entity as part of the transaction, subject to equivalent data protection safeguards.

6.2 All third parties with whom ye55 shares personal data are required to process that data only for specified, documented purposes and to maintain appropriate technical and organisational security measures.

7. International Data Transfers

7.1 The ye55 Platform operates internationally and data may be processed in jurisdictions outside Malaysia. Where personal data is transferred outside your home country, ye55 takes steps to ensure that appropriate safeguards are in place, including contractual protections consistent with applicable data protection frameworks.

7.2 By using the ye55 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia where ye55 or its service providers operate, subject to the safeguards described in this Policy.

8. Data Retention

8.1 ye55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or licensing conditions.

8.2 As a general guide:

• Account and KYC data: Retained for a minimum of 5 years following account closure, as required under international gaming authority AML obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years from the date of activity.
• Support correspondence: Retained for 2 years from the date of last communication, or longer if related to an ongoing dispute or legal matter.
• Technical / log data: Typically retained for 12 months, unless required for security investigation.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ye55's data disposal procedures.

9. Cookies and Tracking Technologies

9.1 ye55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser when you visit the Platform. ye55 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function — including maintaining your login session, account security, and player preferences. These cannot be disabled without impairing Platform function.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used to improve Platform performance.
• Functional cookies: Used to remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.

9.2 ye55 does not use third-party advertising cookies or tracking pixels for targeted advertising purposes.

9.3 You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies may prevent you from accessing your ye55 account or using core Platform features.

10. Security of Your Data

10.1 ye55 implements technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the ye55 Platform.
• Encryption of sensitive data at rest, including stored financial data and identity documents.
• Two-factor authentication availability on all ye55 player accounts.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detection and notification of data security breaches.

10.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Players are responsible for maintaining the security of their own account credentials. In the event you believe your ye55 account credentials have been compromised, you should notify ye55 support immediately and change your password at once.

11. Your Data Rights

Subject to applicable law and licensing obligations, you hold the following rights in relation to your personal data processed by ye55:

• Right of access: You may request a copy of the personal data ye55 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where ye55 is no longer required to retain it. Note that this right is subject to legal retention obligations — we may be required to retain certain data (e.g., KYC and transaction records) for a minimum period under licensing conditions regardless of an erasure request.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances while a dispute or investigation is ongoing.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to ye55, where processing is based on consent or contractual necessity.
• Right to object: You may object to processing based on legitimate interests, including any profiling carried out for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, contact ye55 at [email protected]. We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 60 days with prior notification.

12. Minors

12.1 The ye55 Platform is strictly restricted to individuals aged 21 years or older. ye55 does not knowingly collect personal data from individuals under the age of 21. Age verification is mandatory at the point of account registration.

12.2 If ye55 becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, the data will be deleted to the extent permitted by law, and any related transactions will be reviewed in accordance with ye55's underage gambling policy.

12.3 If you believe a minor has accessed the ye55 Platform, please contact us immediately at [email protected].

13. Changes to This Policy

13.1 ye55 may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or Platform services. Material changes will be communicated to registered players via email at least 7 days before the updated Policy takes effect.

13.2 Continued use of the ye55 Platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the changes, you must close your account before the effective date.

13.3 The date of last update is always indicated at the top of this page. We recommend reviewing this Policy periodically.

14. Contact and Complaints

14.1 For all privacy-related queries, data subject requests, or concerns about how ye55 handles your personal data, please contact us:

Email: [email protected] (plain text — not a clickable link)
Subject line: Privacy Query – [your account email]

14.2 If you are not satisfied with ye55's response to a privacy complaint, you may have the right to lodge a complaint with the applicable data protection supervisory authority in the jurisdiction relevant to your residence or the ye55 operating entity.

14.3 For general account and platform queries, please visit our FAQ page or contact live support directly through the Platform.